Service Manager

Home 

This is the latest version of the help for Ivanti Service Manager 2018. If you cannot find some of the features described in the help, you may be using an older version of the application. To upgrade the application, click here.
To view the help for the latest version of Service Manager, click here

Example: Troubleshooting Email Text

In this example, the text is double-spaced after using copy and paste.

When you copy and paste an email from Microsoft Outlook into a multiline HTML field, the lines become double-spaced. This occurs because Microsoft Outlook inserts a non-breaking space ( ) into each empty line. This issue is also browser dependent, as it occurs when using Mozilla Firefox or Google Chrome, but not Microsoft Internet Explorer.

For example, within Microsoft Outlook, you can view the source text of your email (right-click and select View Source) and observe the extra code inserted, such as:

<p class="MsoNormal"><span style="color:#1F497D;mso-ansi-language: EN-US" lang="EN-US">&nbsp;</span></p>

This code does not appear in the text of the email, but it interpreted correctly when pasted into Service Manager.

To remove the extra lines, delete them manually.


Was this article useful?    

The topic was:

Inaccurate

Incomplete

Not what I expected

Other